Montage Furniture Services

I cannot cancel my warranty and get my money back without paying a fine. This company is a total scam, and the people that work there are completely desensitized to customers' rights and needs. All I can say is don't waste your time or money on this warranty.

You pay for a furniture protection plan for 5 years. After 1 year, the seat cushions are breaking down.

I just wanted them to test them.

They just give you the runaround. What a waste of $109 for insurance.

I filed a claim in January 2025, their technician cancelled twice due to weather and would t return for over a month. So, two months later, he shows up, looks at the chair and the issue.

He states that there is no way to fix it and it needs to be replaced. I received an email in April stating that they had the technicians report and would be sending a decision after the report is reviewed.

It is now June 2025. After multiple emails, there has not been a resolution.

Scam scam scam!!! Montage Warranty Furniture Services is by far the worst warranty company for furniture I have ever used or purchased.

They offered a pro-rated cash offer or a replacement credit. However, they will not honor the replacement credit. They state they will get back to us in 24 to 48 hours. It has been over two weeks and no one has called.

Beware, do not buy a warranty from this company!!! You will regret it if you try to use the warranty that you paid for.

The repair technicians do not know how to repair furniture. They cannot fix frames, they drilled wood and made the couch uneven, staples pop and poke, fabric in not restored to factory appearance.

All our claims were made timely yet they claim we did not. This was a family couch.

There was no reason why a claim wouldn't be made timely. DO NOT BUY OR USE THEIR SERVICE.

Montage tried to end my warranty a week earlier than it was supposed to. They also took over a year to repair my furniture after a claim.

After our recliner broke, it took forever for a technician to come out and say they had to order parts. After requesting pictures multiple times, now almost 6 months later, the part has been delivered to my home.

Now it is almost impossible to contact anyone to schedule the repair.

Zero customer service. I would not recommend this service to my worst enemy.

The furniture warranty by Montage is non-existent. Don't ever buy the insurance; they don't cover anything.

They make excuses. Such *** The color came off the arm of the recliners, and they won't cover it. But if I had a rip or tear, that would be covered.

They should have replaced the lid of the recliners. Please don't fall for the scam!

My 1st apt no one showed up. They said they did but they didn't try to call or anything.

I got it rescheduled to the 16th but they sent someone on Monday the 7th. Once again no one called.

This is ridiculous. I will never buy a warranty again because of this service.

Ive realized this warranty company is just a money grab. Ive waited over 3 months for a repair that never happens.

I supplied them with all of the necessary documents and pictures. They first said they covered the burns on the sofa.

Then they come back and said they don't cover pulls or piles. It's not pulls or piles it was burn marks that happened out of my control. So, just like a typical insurance company, they take your money and no matter what you prove the problem is it will NEVER be covered.

That's what they do and that's how they stay in business. Taking from hard working individuals.

After all the red tape and charged appointment dates their subcontractor tells me they can come after 5. Then changed to a time between 12 and 3.

The first technician supposedly fixed the recliner.

It worked 3 times and is broken again. Worst experience ever.