Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money

Montage Furniture Services does not honor the claims, they said in the brochure that it covered rips, then they come back saying they do not cover seam separations even after they fixed the same rip a year before. When we purchased the furniture protection plan we were told it covered all rips by the sales employees, I even asked twice!

All we recieved was the sales brochure stating that it covered rips and burns, etc, it said not one thing about seam separation. When I called them, they were rude on the phone and told me that they are not going to fix it and sent me a copy of the orginial contact that customers should get before the purchase, not 3 years after!!!

Very bad company, big rip off. Waste of $325.

Review about: Montage Furniture Services Claim.

Reason of review: Warranty issue.

Monetary Loss: $325.

Preferred solution: Full refund.

I didn't like: Service.

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