I purchased a $2000 couch and ottoman which the ottoman broke.Called to make a claim because the straps that hold it together (the top frame part) is broken.
They said because it’s not wood they won’t fix it. Not sure why anyone would spend this amount of money for the warranty when they don’t cover anything. It says “frames, panels or springs” yet because it wasn’t the wood part they won’t fix it.
Complete waste of money!!I’d never buy this warranty again or recommend it.